Purchase & After-sales Policy

DJcong official website is designed to provide product information, brand content, usage guidance, and official purchase links for DJcong products.

Please note that DJcong official website does not directly process online orders, payments, shipping, returns, or refunds. When you click the purchase button on our website, you may be redirected to Amazon or another official authorized sales channel to complete your purchase.

For the best product authenticity and after-sales support, please purchase DJcong products through the official purchase links provided on our website or from DJcong official authorized stores.

For after-sales support, product questions, or quality-related issues, please contact us at:
After sales Email: support@djcong.com

DJcong products shown on our website are available through official purchase links. These links may redirect you to Amazon or other authorized sales platforms.

All order placement, payment, order confirmation, shipping, delivery tracking, invoice, return, and refund processes are handled by the sales platform where the purchase is completed.

If you purchase DJcong products from Amazon, your order will be subject to Amazon’s order, payment, shipping, return, and refund policies.

DJcong is not responsible for products purchased from unauthorized sellers, second-hand marketplaces, counterfeit sources, or channels that are not officially recognized by DJcong.

Product information on DJcong official website is provided for reference and brand introduction purposes. We make reasonable efforts to keep product descriptions, images, specifications, and usage information accurate and up to date.

However, the final product price, discount, promotion, stock availability, shipping cost, and delivery time shall be based on the information displayed on Amazon or the actual sales platform at the time of purchase.

DJcong official website does not collect payment information or process transactions directly.

Since DJcong official website does not directly process orders, all shipping and delivery services are handled by Amazon or the sales platform where the order is placed.

Delivery time shown on Amazon or the sales platform is an estimated delivery time and may be affected by logistics delays, weather conditions, holidays, customs clearance, incorrect shipping information, or other circumstances beyond DJcong’s control.

If your package is delayed, lost, marked as delivered but not received, or damaged during shipping, please first contact the platform where you placed the order for logistics support. You may also contact DJcong after-sales support for additional assistance.

Please inspect your order after receiving it. If the product is damaged, defective, missing parts, or different from what you ordered, please contact us within 7 days of delivery.

To help us process your request efficiently, please provide the following information:

• Order number
• Clear photos or videos showing the issue
• A brief description of the problem

After reviewing your request, DJcong may assist you with troubleshooting, replacement guidance, refund guidance, or other appropriate after-sales solutions according to the actual situation and the policy of the sales platform.

For products purchased through Amazon, all return and refund requests should be submitted through your Amazon order page and will be processed according to Amazon’s return and refund policy.

DJcong official website does not directly issue refunds for orders completed on Amazon or other third-party sales platforms.

Due to hygiene reasons, opened or used earplugs and ear tips cannot be returned to DJcong unless the product is defective or damaged upon arrival. If the return is handled by Amazon, the final return eligibility will be subject to Amazon’s policy.

If you believe your product has a quality issue, please contact DJcong after-sales support with your order number and photos or videos. We will review the issue and provide assistance where possible.

DJcong provides limited after-sales support for manufacturing defects under normal use.

This limited warranty applies only to products purchased from DJcong official stores, official Amazon listings, or authorized sales channels.

The warranty does not cover:

Normal wear and tear

Damage caused by misuse, improper cleaning, pulling, cutting, or excessive force

Damage caused by pets, sharp objects, or accidents

Loss of product or accessories

Discoloration caused by long-term use, sweat, oil, dust, or improper storage

Discomfort caused by individual ear shape or incorrect ear tip size

Subjective dissatisfaction with noise reduction performance when the product is not defective

To request after-sales support, please contact us at support@djcong.com with your order number and proof of purchase.

DJcong earplugs are designed to help reduce everyday noise and create a more comfortable quiet experience. However, they do not block all sound completely.

Actual noise reduction performance may vary depending on ear shape, ear tip size, wearing method, noise type, and surrounding environment.

For best performance, please choose the correct ear tip size and wear the earplugs according to the instructions.

DJcong earplugs are not medical devices and are not intended to diagnose, treat, cure, or prevent any hearing condition, sleep disorder, tinnitus, or other medical condition.

Please do not use DJcong earplugs in situations where you need to stay alert to your surroundings, such as driving, cycling, operating machinery, crossing roads, or responding to emergency sounds.

If you experience pain, irritation, pressure, dizziness, ear discomfort, or any unusual symptoms while using the product, please stop using it immediately.

Children should use this product only under adult supervision. Keep small parts away from young children to avoid accidental swallowing.

To protect your rights, please purchase DJcong products only through our official website purchase links, official Amazon store, or authorized sales channels.

DJcong is not responsible for products purchased from unauthorized sellers, second-hand platforms, resale marketplaces, or counterfeit sources.

If you are unsure whether your purchase channel is authorized, please contact us before placing an order.

For product questions, usage guidance, quality issues, or after-sales support, please contact us at:

support@djcong.com

When contacting us, please include your order number, purchase platform, and a brief description of your issue so that we can assist you more efficiently.